Customer Service Support includes many tasks dealing with the backbone of your business that can take a lot of your time. Need some assistance with any of this stuff?
- Processing orders
- Processing refunds
- Handling routine inquiries and follow-up
- Following up on outstanding payments
- Responding to Etsy emails and convos
- Updating customer files and information
- Verifying and approving membership community requests
- Handling customer login issues
- Overseeing customer happiness
Customer Service Support can be purchased in a monthly retainer package.
But, I know that not all packages are for all people! If you just need an a la carte service, such as overseeing orders and login issues for one launch or handling membership approvals for a couple of communities, then touch base with me and we can discuss your needs and options.
"...she made the project better... and she represented my company and me in the best light possible..."