Customer Service Support includes many tasks dealing with the backbone of your business that can take a lot of your time. Need some assistance with any of this stuff?
- Processing orders
- Processing refunds
- Handling routine inquiries and follow-up
- Following up on outstanding payments
- Responding to Etsy emails and convos
- Updating customer files and information
- Verifying and approving membership community requests
- Handling customer login issues
- Overseeing customer happiness
Customer Service Support can be purchased in a monthly retainer package.
But, I know that not all packages are for all people! If you just need an a la carte service, such as overseeing orders and login issues for one launch or handling membership approvals for a couple of communities, then touch base with me and we can discuss your needs and options.